Total control in the process of delivery of hydrocarbons to customers

Project Skills

  • business & concepts
  • engineering
  • environment
  • social science

Project Blog

The brief

The hydrocarbon delivery process requires highly trained personnel, with preparation of management of delivery units, risk of the product and attention to customers, in an environment of openness to competition, with resistance to change as it has been the only means of supply . Having a goal of zero mistakes that cause deterioration to product quality, additional expenses and decrease in the preference of the final user of the product.

The problem

There are currently 2.5 errors in the delivery of 44,000 orders that cause losses and a negative labor environment. Zero mistakes in the process of product distribution, keeping personnel involved in the administration and Autotank Operators with the commitment and attitude to the application of procedures and safety rules that redirect in the satisfaction and loyalty to the PEMEX brand by the client.